Sunday, March 4, 2012

Like Deck Chairs on the Titanic: Why Spectrum Reallocation Won't ...


By Brian J. Love, David J. Love, & James V. Krogmeier *

March 2, 2012

INTRODUCTION

Americans have a seemingly insatiable appetite for wireless bandwidth. Global mobile data traffic has grown at an annual rate exceeding 140 percent each year since 2008, and it is predicted to increase another 26-fold by 2015. [1] Spurred by increasing adoption of smartphones and tablet computers, growth in the U.S. has outpaced worldwide averages, with domestic wireless providers like AT&T reporting a 30-fold increase in traffic between 3Q 2009 and 3Q 2010 alone. [2] For the foreseeable future, it seems, mobile data demands will continue their exponential growth as users increasingly access multimedia, especially long-form HD video, and other data-intensive applications via mobile devices. [3]

Unfortunately, the capacity of the nation?s wireless networks is not infinite. According to wireless providers, within spectrum bands allocated for commercial broadband use, increased competition for scarce bandwidth among mobile users will eventually lead to service bottlenecks that degrade network performance or worse. [4] With more and more wireless users clamoring for more and more bandwidth each year, wireless providers warn that the wireless industry will soon lack the spectrum resources sufficient to satisfy users? demands, a looming ?spectrum crunch?[5] that many promise will stagnate an industry that grossed almost $160 billion in 2010.[6]

To date, scholars studying the root causes of spectrum overcrowding have focused exclusively on the efficiency of FCC regulations dividing ownership of the airwaves.[7] Scholarly consensus suggests that the upcoming crunch is predominantly, if not purely, the result of the FCC?s failure to place spectrum in the hands of society?s highest value users. Accordingly, calls for the government to transfer spectrum licenses from presumed low value users?namely, over-the-air television broadcasters and the government itself?to wireless providers have completely dominated policy debates. For years, virtually every scholarly article analyzing spectrum policy has called for the FCC to strip TV broadcasters of some or all of their spectrum allocation[8] and for the government to open some of its own reserves for public use,[9] which the government recently pledged to do.[10] Consensus, it would seem, has been established among economists, communications law scholars, lobbyists, and governmental regulators that spectrum reallocation can solve the problems created by ever increasing demand for bandwidth-intensive wireless services in the U.S.

In this Commentary, we explain why this consensus is wrong. Put simply, spectrum reallocation plans offer far too little, far too late. Problems stemming from exponential growth in mobile data needs[11] cannot be resolved by purely cellular solutions that scale linearly. Spectrum reallocation, therefore, is at best a temporary quick fix, not a long-term solution. If reallocation advocates get their wish, spectrum licensed for wireless broadband will increase by less than 200 percent.[12] Stacked against predictions of a 26-fold increase in mobile traffic in the next five years, a 3-fold expansion of available spectrum is exposed for what it is: woefully inadequate. Thus, while scholarship calling for spectrum reallocation is not per se unfounded,[13] this issue is almost certainly moot if current data trends continue or accelerate. At this time, proposals to reallocate spectrum among wireless providers, TV broadcasters, and government users?well-meaning as they might be?serve only as distractions that divert attention from other, potentially viable solutions.

In our view, now is the time for spectrum reallocation proposals to take a backseat to policy initiatives that encourage the rapid deployment of emerging network technologies that promise exponential growth in network capacity.[14] Rather than a ?spectrum? crunch caused by inefficient resource management at the FCC, the wireless industry is first and foremost facing a ?data? crunch caused by its own unwillingness to adopt new technologies capable of matching the high throughput mobile users require.[15] Instead of waging lengthy battles against current spectrum holders which so far have led to minimal gain, scholars and government regulators should hasten efforts to bring from theory to practice emerging technologies that promise drastic improvements in wireless data throughput and cross-technology solutions that bypass crowded spectrum altogether.[16] Until policy efforts are redirected toward fostering the rapid development of cutting edge network technology and such technologies are well on their way to widespread adoption, proposals to reallocate spectrum look an awful lot like well-intentioned plans to rearrange the deck chairs on a sinking ship.

I. THE SPECTRUM REALLOCATION DEBATE

Pointing to annual reports on the meteoric rise of cellular traffic, scholars have argued for the better part of a decade that the FCC should permit wireless broadband providers to takeover spectrum allocated to incumbents like television broadcasters and government users.[17] According to these scholars, the FCC has performed poorly as a steward of the nation?s spectrum resources by failing miserably to place spectrum in the hands of society?s highest value users. In this oft-repeated scholarly narrative, many non-cellular spectrum holders are portrayed as entrenched oligopolists. For example, television broadcasters are said to have successfully lobbied over the years to keep much of the same bandwidth they have controlled since the 1950s[18]?a ?Mother Lode of underutilized radio spectrum? that may be ?worth over $100 billion in license value and at least ten times that amount in Consumer Surplus?[19]?even though they have lost considerable market share over the years to cable and satellite TV providers.[20]

Accordingly, scholars have repeatedly called upon the government to take back spectrum from some existing holders, reallocate that spectrum for wireless broadband, and distribute licenses to wireless providers via auction.[21] Advocates of spectrum reallocation won a victory of sorts in March 2010 when the FCC unveiled a National Broadband Plan with the stated goal of transitioning 500 MHz of public and private spectrum to the wireless broadband pool over the next decade.[22] Advocates were unable, however, to convince regulators to divest TV broadcasters of the 294 MHz of spectrum currently allocated to the remaining forty-nine television broadcast channels.[23]

If the National Broadband Plan was supposed to end debate about spectrum redistribution, it has failed to do so. Since plans were announced last year, calls for reclamation of broadcast spectrum have grown more frequent and urgent.[24] For now, it seems, public discussion of spectrum policy is firmly anchored to ongoing debate about the relative value of broadcast television.

II. VIABLE SOLUTIONS MUST SCALE EXPONENTIALLY

With scholars and policymakers single-mindedly focused for years on spectrum reallocation, it seems that few stopped along the way to consider whether reallocation could actually quench the nation?s thirst for high throughput data service. While an infusion of spectrum may have seemed like a viable solution to keep the wireless industry afloat in the early- to mid-2000s when the vast majority of wireless traffic was generated by basic-feature cell phones, even a cursory review of current data reveals that spectrum reallocation alone is not a viable solution for an industry now dominated by smartphones, tablet computers, and mobile-broadband-equipped laptops, each of which consume 24, 122, and 515 times as much bandwidth as a cell phone, respectively.[25]

The absence of this fact from policy debates is surprising given how easy it is to see why reallocation is bound to fail.[26] Consider a simple thought experiment. Suppose advocates for reallocation get their wish and FCC regulators reclaim all 294 MHz currently licensed to television broadcasters and make it immediately available to wireless providers.[27] Additionally, in a fit of civil-minded generosity, the government agrees to increase its National Broadband Plan goal from 500 to 660 MHz and makes that spectrum available immediately, rather than slowly over the next decade.

Combined with the 547 MHz already available for mobile broadband use,[28] wireless providers now have access to some 1.5 GHz. In other words, even in a rather fanciful best-case scenario, spectrum reallocation offers at most an immediate 3-fold increase in available spectrum. Keeping in mind that traffic increases have averaged over 2.5-fold per year for three years running and are projected to increase as much as 26-fold by 2015, it is easy to see why even aggressive reallocation is like putting a Band-Aid on a bullet hole. Put simply, solutions must scale. As long as demand for wireless bandwidth continues to increase at an exponential rate, any discrete influx of spectrum to existing cellular systems and architectures, even one almost 800 MHz in size, will soon be dwarfed by the ever-rising tide of mobile traffic.

III. TECHNOLOGY SOLUTIONS TO THE REAL PROBLEM

What the data crunch calls for, then, are solutions that promise exponentially scalable increases in the efficiency of existing spectrum resources. Fortunately, several slowly emerging communications technologies promise just such a solution, if they can swiftly be put into practice.?

A. Spectral Efficiency and Cross-Technology Solutions

Several technologies under development promise to drastically increase the capacity of our airwaves. So-called ?cognitive radio? is one such example.[29] This technology utilizes ?self-aware? radios, which can detect changes in the propagation environment, interference conditions, user demands, and the like, and adapt accordingly to achieve optimum performance.[30] Fully developed cognitive radio technology may well permit multiple networks to co-exist at the same spectrum band with little or no interference[31] ?a technical accomplishment that alone would exceed the benefits of even the most extreme spectrum reallocation plans.

Other technology promises even more impressive results. Rapid deployment of emerging ?tiered network? technology, which employs densely packed low-power cells in coordination with or in place of existing cell towers,[32] might also single-handedly solve the wireless industry?s data woes. With this kind of ?picocell? or ?femtocell? technology, many more cells (and thus many more users) in the same geographic area can use the same frequency band at the same time.[33] Other examples include technologies that would permit cell towers to coordinate with one another in ?multicell? or ?network? multiple input multiple output (MIMO) systems,[34] and improved techniques that would for the first time allow robust wireless communication at extremely high frequencies currently deemed ?unusable? for mobile broadband.[35]

In addition to technologies that permit high-efficiency use of existing spectrum, other systems under development would help reduce wireless congestion by quickly steering mobile broadband traffic off the airwaves entirely and onto other infrastructure better suited to accommodating data-intensive applications.[36] Wireless devices could, for example, come equipped with multiple radios that would permit ?cross-platform? or ?cross-technology? communication?i.e., data transmission via the most efficient communication link available at any given time.[37] Such technology would allow a mobile device user to communicate via the cellular network with one radio when on the go and when at home via her much faster fiber, cable, or DSL link using a separate WiFi-enabled radio on the same device.[38] ?

B. Encouraging Adoption

In principle, these technologies together may offer exponential increases in spectrum utilization that can rival the exponential growth of mobile data needs. ?Cooper?s Law??named after Martin Cooper, the inventor of the first mobile phone[39] ?predicts that advances in networking technology double spectral efficiency roughly every thirty months.[40] Unlike the more familiar ?Moore?s Law? from the computing industry which has accurately predicted the exponential growth of actual computing power for decades,[41] Cooper?s Law predicts exponential increases only in the practical capacity of wireless networks using ?the best technique available at any given time.?[42] Why the discrepancy? Despite ever-growing demand for wireless services, established players in the wireless industry have been notoriously reluctant to embrace new cellular technology, a fact that has created a growing backlog of improved networking standards waiting for industry adoption.

While scholars have been quick to label television broadcasters as rent-seeking oligopolists, few have noted that the industry on the other side of this debate is dominated by only four behemoths, two of which just attempted to merge last year.[44] Historically, these wireless giants have been agonizingly slow to adopt new standards. Rather than accelerate innovation, they have largely maintained the status quo for years by amassing large spectrum reserves to accommodate new users and growing data demands without rolling out new technology.[45]

In addition to stifling innovation, this practice?sometimes referred to as ?spectrum hoarding??is especially pernicious because it acts as a formidable barrier to entry for new wireless competitors.[46] Every spectrum band held by industry incumbents is one less band available to new market players, a fact that is particularly troubling because, as in so many other industries, advances in mobile networking technology are predominantly championed by small firms.[47] Then-upstart Qualcomm was the first to introduce code division multiple access (CDMA) equipment in the early 1990s,[48] IOSpan built the first commercial system using MIMO technology in 2001,[49] and most recently it was tiny Clearwire?not AT&T or Verizon?that began rolling out the nation?s first 4G mobile network.[50] With wireless companies? spectrum reserves finally beginning to run dry, now is the time to reduce wireless providers? dependence on the availability of new spectrum, not to briefly extend the status quo with an influx of new spectrum, taken this time not at the expense of new entrants but from licensees in another industry entirely.

Thus, we believe policymakers would better serve the public by facilitating the rapid adoption of emerging technologies in the wireless industry, rather than endlessly debating spectrum reallocation. If, as scholars and policymakers seem to agree in principle, regulation of the airwaves should above all else seek to place spectrum in the hands of society?s highest value users, spectrum policy should strive to place wireless broadband licenses in the hands of the most efficient wireless providers before simply importing spectrum from other supposedly less-efficient industries.

Though it is not our purpose in this brief Commentary to articulate a comprehensive policy framework to effectuate this change, a few reforms to the FCC?s procedure for spectrum licensing could go a long way toward closing the technology gap between systems in use and standards waiting for widespread adoption.[51] For one, the FCC could condition spectrum license renewals on licensees? achievement of periodically increasing efficiency benchmarks.[52] Similarly, the FCC could favor the most efficient wireless providers in the allocation of newly available spectrum, perhaps by resurrecting a simple, efficiency-focused version of the short-lived ?pioneer?s preference rule? implemented in 1991 to ?extend[] preferential treatment in the FCC?s licensing processes to parties that demonstrated their responsibility for developing new spectrum-using communications services and technologies.?[53]

Whatever the precise mechanisms on the table, policy debates about how best to encourage the efficient use of presently allocated spectrum will be far more fruitful than ongoing debate about how to make discrete changes to existing licenses. Once efficiency gains are on track, debate can continue on the social and commercial value of existing government bands and broadcast television. Until that time, however, each passing day of continued debate makes reallocation a less viable solution and encourages the wireless industry to wait for yet another influx of spectrum to kick their problems down the road.

CONCLUSION

At a minimum, we hope this Commentary serves as a call for communication and network technology experts to have a seat at the table in spectrum policy debates. There is far too little interaction between policymakers, who are predominantly drawn from the disciplines of economics and law, and wireless communications experts, who are predominantly engineers. The capacity of our nation?s wireless networks depends on two variables: the distribution of spectrum resources (i.e., the width in Hertz of each licensee?s allocated frequency band) and the spectral efficiency of cellular architectures currently in use (i.e., the number of bits-per-second transmitted per Hertz).[54] All too often, it seems, policymakers focus almost exclusively on the former, and communication and networking engineers on the latter, without regard for the work of one another.[55] Perhaps because of this disconnect, current policy seems hopelessly fixated on proposals that are destined to fail. If mobile data needs continue their exponential growth, any solution that employs current cellular network architectures cannot succeed, no matter how much spectrum regulators pump into the wireless industry. Against the rising tide of data, only technology stands a chance.


* Brian J. Love, Lecturer in Law, and Teaching Fellow in Law, Science & Technology, Stanford Law School.
David J. Love, Associate Professor of Electrical and Computer Engineering, Purdue University.
James V. Krogmeier, Associate Professor of Electrical and Computer Engineering and Co-Director of the Center for Wireless Systems and Applications, Purdue University.

[1] CISCO VISUAL NETWORKING INDEX: GLOBAL MOBILE DATA TRAFFIC FORECAST UPDATE, 2010?2015, at 5 tbl. 3 (2011), available at http://www.cisco.com/en/US/solutions/collateral/ns341/ ns525/ns537/ns705/ns827/white_paper_c11-520862.pdf [hereinafter CISCO VISUAL NETWORKING INDEX]; see also CODA RESEARCH CONSULTANCY, US MOBILE BROADBAND: BEHAVIOR, CONTENT AND FORECASTS, 2009?2015 (2009) [hereinafter CODA RESEARCH] (predicting roughly 35-fold growth between 2009 and 2014); YANKEE GROUP, SPECTRUM-RICH PLAYERS ARE IN THE DRIVER?S SEAT FOR MOBILE BROADBAND ECONOMICS (2009) (predicting roughly 24-fold growth between 2009 and 2014); FCC, OMNIBUS BROADBAND INITIATIVE (OBI), MOBILE BROADBAND: THE BENEFITS OF ADDITIONAL SPECTRUM, OBI TECHNICAL PAPER NO. 6, at 5 (2010), available at http://transition.fcc. gov/Daily_Releases/Daily_Business/2010/db1021/DOC-302324A1.pdf [hereinafter OBI TECHNICAL PAPER NO. 6] (concluding that ?mobile data demand is expected to grow between 25 and 50 times current levels within 5 years?); Randall Stephenson, Chairman, CEO, & Pres., AT&T, Presentation to Investors, slide 8 (Mar. 2011), http://www.att.com/Common/about_us/pdf/INV_PRES_3-2111_FI NAL.pdf (predicting more modest, but still significant, growth of 8 to 10-fold between 2011 and 2015).

[2] See CISCO VISUAL NETWORKING INDEX, supra note 1, at 3 tbl. 1; Kris Rinne, Sr. Vice Pres. of Architecture & Planning, AT&T, Remarks at the FCC Spectrum Workshop 11?12 (Sept. 17, 2009), available at http://www.broadband.gov/docs/ws_25_spectrum.pdf (?AT&T, over the last 3 years, has seen a 5,000 percent increase in our wireless data usage . . . .?); see also NAT?L SCI. FOUND., FINAL REPORT ON THE WORKSHOP ON ENHANCING ACCESS TO THE RADIO SPECTRUM 1 (2010), available at http://www.nsf.gov/mps/ast/nsf_ears_workshop_2010_final_report.pdf [hereinafter ENHANCING ACCESS TO THE RADIO SPECTRUM] (?Since the release of the latest generation of smart phones, . . . data traffic on some mobile networks has increased by over 6000%.?); Press Release, International Data Corp., Worldwide Smartphone Market Expected to Grow 55% in 2011 and Approach Shipments of One Billion in 2015, According to IDC (June 9, 2011), available at http://www.idc.com/getdoc.jsp ?containerId=prUS22871611 (documenting exponential growth in smartphone sales).

[3] In 2010, video accounted for almost half of all mobile data traffic, a percentage that is projected to grow in the future. CISCO VISUAL NETWORKING INDEX, supra note 1, at 1; CODA RESEARCH, supra note 1, at 4 (?Video traffic . . . will form nearly two thirds (63%) of mobile broadband traffic by 2015.?). Moreover, the popularity of social networking has contributed to an explosion in the number of users accessing broadband video games. David Kushner, Facebook vs. Google: Game On, IEEE SPECTRUM, June 2011, http://spectrum.ieee.org/consumer-electronics/ gaming/facebook-vs-google-game-on/0 (noting that the worldwide gamer population skyrocketed from 200 million in 2001 to 1 billion in 2011).

[4] See, e.g., Holman W. Jenkins, Jr., AT&T?s Big Bet on Spectrum Folly: The Merger Between AT&T and T-Mobile is a Vote of Impatience with Washington?s Proposed Fix for the Mobile Spectrum Crisis, WALL ST. J., Mar. 23, 2011, http://online.wsj.com/article/SB10001424052748703858404576214583761791412.html (noting that ?AT&T[?s] . . . network in New York is sagging from all its iPhone users? and quoting FCC Chief Julius Genachowski: ?The spectrum crunch is real. If we don?t do something about it we?ll face lousy service and sky-high consumer prices.?).

[5] See, e.g., Julius Genachowski, Chairman, FCC, Mobile Broadband: A 21st Century Plan for U.S. Competitiveness, Innovation and Job Creation, Remarks at the New Am. Found. (Feb. 24, 2010), available at
http://hraunfoss.fcc.gov/edocs_public/attachmatch/DOC-296490A1.pdf (using the terms ?spectrum crunch? and ?spectrum crisis?); Mitchell Lazarus, The Great Radio Spectrum Famine, IEEE SPECTRUM, Oct. 2010, http://spectrum.ieee.org/telecom/wireless/the-great-radio-spectrum-famine (using the term ?spectrum famine?).

[6] See Wireless Quick Facts: Mid-Year Figures, CTIA-THE WIRELESS ASSOCIATION, http://www.ctia.org/media/industry_info/index.cfm/AID/10323 (last visited Jan. 28, 2012); ENHANCING ACCESS TO THE RADIO SPECTRUM, supra note 2, at 1 (?[E]stimates of the domestic economic impact of wireless technology approach[] $1 trillion annually . . . .?).

[7] See 47 C.F.R. ? 2.106 (2010) (setting forth in tabular format all radio frequency allocations).

[8] See, e.g., Thomas M. Lenard et al., Increasing Spectrum for Broadband: What are the Options?, 1030 PLI/Pat 611 (2010); Karen R. Sprung, Note, Broadcast v. Broadband? A Survey of the Reallocation of Broadcast Spectrum for Wireless Broadband, 19 MEDIA L. & POL?Y 238 (2010); FCC, OMNIBUS BROADBAND INITIATIVE (OBI), SPECTRUM ANALYSIS: OPTIONS FOR BROADCAST SPECTRUM, OBI TECHNICAL PAPER NO. 3 (2010), available at http://download.broadband.gov/plan/fcc-omnibus-broadband-initiative-(obi)-technical-paper-spectrum-analysis-options-for-broadband-spectrum.pdf; Stuart M. Benjamin, Roasting the Pig to Burn Down the House: A Modest Proposal, 7 J. TELECOMM. & HIGH TECH. L. 95 (2009) [hereinafter Benjamin, Roasting the Pig]; Comment of Thomas W. Hazlett, Unleashing the DTV Band: A Proposal for an Overlay Auction (Dec. 18, 2009) (in response to Data Sought on Public Uses of Spectrum, GN Docket Nos. 09-47, 09-51 & 09-137, NBP Public Notice #26, 24 FCC Rcd. 14275) [hereinafter Unleashing the DTV Band]; COLEMAN BAZELON, THE BRATTLE GROUP, THE NEED FOR ADDITIONAL SPECTRUM FOR WIRELESS BROADBAND: THE ECONOMIC BENEFITS AND COSTS OF REALLOCATIONS (2009); Adam Thierer & Barbara Esbin, An Offer They Can?t Refuse: Spectrum Reallocation That Can Benefit Consumers, Broadcasters and the Mobile Broadband Sector, 5 PROGRESS SNAPSHOT, no. 13, Nov. 2009; Stuart M. Benjamin, Evaluating the Federal Communication Commission?s National Television Ownership Cap: What?s Bad for Broadcasting is Good for the Country, 46 WM. & MARY L. REV. 439 (2004); see also Kathryn A. Watson, Note, White Open Spaces: Unlicensed Access to Unused Television Spectrum Will Provide an Unprecedented Level of Interconnectivity, 2010 U. ILL. J.L. TECH. & POL?Y 181 (2010); Thomas W. Hazlett, Tragedy T.V.: Rights Fragmentation and the Junk Band Problem (George Mason Law & Economics Research Paper No. 10-03, 2010), available at http://papers.ssrn.com/sol3/papers .cfm?abstract_id=1533499.

[9] See, e.g., Lenard et al., supra note 8; Dale N. Hatfield, The Challenge of Increasing Broadband Capacity, 63 FED. COMM. L.J. 43, 56 (2010); Phillipa Marks & Brian Williamson, Spectrum Allocation, Spectrum Commons and Public Goods: The Role of the Market, COMM. & STRATEGIES, no. 67, Sept. 2007, at 65 (?Currently spectrum is not allocated to the most valuable uses, particularly the large amount of spectrum held for government use . . . .?); see also Benjamin Lennett & Sascha D. Meinrath, Seven Key Options for Spectrum Allocation and Assignment, 14 J. INTERNET L., no. 3, Sept. 2010 (proposing various other actions not related to reallocation).

[10] In March 2010, the FCC recommended that 500 MHz of public and private spectrum should be reallocated for broadband use over the next decade. FCC, OMNIBUS BROADBAND INITIATIVE (OBI), CONNECTING AMERICA: THE NATIONAL BROADBAND PLAN 10, 75?76, 84?88, GN Docket No. 09-51 (2010) [hereinafter NATIONAL BROADBAND PLAN].

[11] See supra note 1; see also Christine M. Crowe & Mark D. Schneider, Major Wireless Policy Developments September 2009?September 2010, 1030 PLI/Pat 183, 187 (2010); Charles M. Davidson & Michael J. Santorelli, Seizing the Mobile Moment: Spectrum Allocation Policy for the Wireless Broadband Century, 19 COMMLAW CONSPECTUS 1, 51?53 (2010); Hatfield, supra note 9, at 60.

[12] See infra Part II.

[13] Though a discussion of the costs and benefits of reallocation is beyond the scope of this Commentary, two of us have argued elsewhere that recent proposals to reallocate broadcast television spectrum for wireless cellular use are generally technically unsound. Many such proposals are based on International Telecommunications Union spectrum needs models that are highly sensitive. See Comment of James Krogmeier & David Love, Technical Review: The Ongoing Need for Over-the-Air Broadcasting, at 18?24 (Dec. 22, 2009), filed as Attachment A to Joint Comments of the Association for Maximum Service Television, Inc. & the National Association of Broadcasters (in response to Data Sought on Public Uses of Spectrum, GN Docket Nos. 09-47, 09-51 & 09-137, NBP Public Notice #26, 24 FCC Rcd. 14275).

[14] See Martin Cooper, Personal Communications and Spectrum Policy for the 21st Century, 31 TELECOMMUNICATIONS POLICY 566, 567?68 (2007) (observing that, thanks to continual innovation in networking technology, the ?practical capacity of the radio spectrum? has doubled roughly every 30 months over the past 110 years).

[15] Cf. UZOMA ONYEIJE, ONYEIJE CONSULTING LLC, SOLVING THE CAPACITY CRUNCH: OPTIONS FOR ENHANCING DATA CAPACITY ON WIRELESS NETWORKS (2011), available at http://www.nab.org/documents/newsRoom/pdfs/042511_Solving_the_Capacity_Crunch.pdf (?At some point in this policy debate, the word ?capacity? began to be used nearly synonymously with the word ?spectrum.? The conflation of these terms has led to a disproportionate emphasis on spectrum reallocation as a solution to capacity constraints although it is merely one method of achieving that result.?).

[16] Krogmeier & Love, supra note 13, at 18?24; see also Hatfield, supra note 9, at 61?62 (mentioning ?microcells, picocells, and femtocells, as well as ?smart antennas? and outdoor Distributed Antenna Systems?).

[17] Calls for the FCC to transition spectrum licenses from television broadcasters to wireless providers date back as early as 2001. See Thomas W. Hazlett, The Wireless Craze, the Unlimited Bandwidth Myth, the Spectrum Auction Faux Pas, and the Punchline to Ronald Coase?s ?Big Joke?: An Essay on Airwave Allocation Policy, 14 HARV. J.L. & TECH. 335 (2001); Stuart M. Benjamin, The Logic of Scarcity: Idle Spectrum as a First Amendment Violation, 52 DUKE L.J. 1 (2002). See also Jeffrey Silva, TV Spectrum Could Convert to Wireless, RADIO COMM. REP., July 8, 1996, http://www.rcrwireless.com/article/19960708/sub/tv-spectrum-could-convert-to-wireless/ (discussing a nascent FCC plan at the time to ?reallocate TV channels 60 to 69 and make the spectrum available through competitive bidding for next-generation voice, data and video wireless services?).

[18] See, e.g., Unleashing the DTV Band, supra note 8, at 5 fig. 1 (showing that over-the-air television broadcasters still utilize 294 MHz of the 486 MHz they were allotted in 1952).

[19] Id. at 3?4. See generally Thomas W. Hazlett & Roberto E. Mu?oz, A Welfare Analysis of Spectrum Allocation Policies, 40 RAND J. ECON. 424 (2009).

[20] See, e.g., David Goldman, One in eight to cut cable and satellite TV in 2010, CNNMONEY (Apr. 30, 2010, 10:08 AM), http://money.cnn.com/2010/04/30/technology/dropping_cable_tv/ (noting that ?just over 90% of U.S. households subscribe to some form of pay TV? though this number may have dropped considerably in the last few years). Worse still, FCC regulations currently prohibit TV broadcasters from transferring their rights to other users. Each TV station must utilize all 6 MHz of its allotted channel; it cannot sublicense its spectrum in whole or in part for another use like wireless broadband service. See Unleashing the DTV Band, supra note 8, at 8. Legislative attempts to permit spectrum sharing remain ongoing, see Reforming Airwaves by Developing Incentives and Opportunistic Sharing (RADIOS) Act, S. 455, 112th Cong. ? 5(c) (2011) (implementing a pilot program ?to advance and promote spectrum sharing and reuse activities?); Public Safety Spectrum and Wireless Innovation Act, S. 28, 112th Cong. ? 204 (2011) (establishing FCC authority to hold ?incentive auctions? disseminating spectrum relinquished by current licensees), but similar legislation has failed repeatedly in the past, see, e.g., S. 649, 111th Cong. (2009); S. 3756, 111th Cong. (2010). Aspects of these bills were also incorporated in the Obama Administration?s recently announced American Jobs Act. The American Jobs Act ?? 272?99, available at http://www.whitehouse.gov/jobs act#jobs-text.

[21] See, e.g., Benjamin, Roasting the Pig, supra note 8, at 96 (calling for the FCC ?to reclaim spectrum devoted to lower valued uses from the existing licensees, to allocate it to higher valued uses, and then redistribute (ideally, via auction) spectrum rights to a new set of licensees?).

[22] NATIONAL BROADBAND PLAN, supra note 10, at 75 (recommending the reallocation of 500 MHz of new spectrum over the next decade, of which 300 MHz should be allocated within 5 years); Memorandum for the Heads of Executive Departments and Agencies, Unleashing the Wireless Broadband Revolution (June 28, 2010), available at http://www.whitehouse.gov/the-press-office/presidential-memorandum-unleashing-wireless-broadband-revolution (directing the Secretary of Commerce and NTIA to collaborate with the FCC to make 500 MHz available over the next 10 years).

[23] Television broadcasters controlled 402 MHz?i.e., 67 channels?until 2009, when the switch to digital broadcasting accompanied an 18-channel reduction. See Unleashing the DTV Band, supra note 8, at 5.

[24] Media attention, for example, has increased markedly. See, e.g., Jenkins, Jr., supra note 4.

[25] See CISCO VISUAL NETWORKING INDEX, supra note 1, at 7 fig. 4; see also Implementation of Section 6002(b) of the Omnibus Budget Reconciliation Act of 1993, 14th Report, 25 FCC Rcd. 11407, 11417 (2010) (?[T]raditional handset users generate, on average, 25 MB of traffic each month, BlackBerry users generate 54 MB, iPhone users generate 275 MB, other smartphone users generate 150 MB, and laptop ?aircard? users generate 1.4 gigabytes (GB).?).

[26] This is by no means the first time the FCC?s ability to gather and analyze data has been called into question. See generally Rob Frieden, Case Studies in Abandoned Empiricism and the Lack of Peer Review at the Federal Communications Commission, 8 J. TELECOMM. & HIGH TECH. L. 277 (2010).

[27] Immediate availability, of course, is unattainable. Past experience shows that it takes years for reallocated spectrum to make its way to new licensees. See, e.g., OBI TECHNICAL PAPER NO. 6, supra note 1, at 15?16 (2010) (noting that spectrum made available six years ago ?is just now coming online?); Blair Levin, You Can?t Coach Height: A Winning Spectrum Strategy, BLOGBAND: THE OFFICIAL BLOG OF THE NAT?L BROADBAND PLAN (Oct. 29, 2009), http://blog.broadband.gov/?entryId=10624 (noting that ?it takes an average of 6 to 13 years to clear spectrum?).

[28] See, e.g., OBI TECHNICAL PAPER NO. 6, supra note 1, at 15. ?Old stock? cellular and PCS bands comprise 170 MHz of this amount; the remaining 377 MHz consists of ?flexible use? bands, including the AWS, 2.5 GHz, and 700 MHz bands, that are not widely used outside major metropolitan areas. Id.

[29] See generally Joseph Mitola III & Gerald Q. Maguire, Jr., Cognitive Radio: Making Software Radios More Personal, 6 IEEE PERSONAL COMM., no. 4, Aug. 1999, at 13; Simon Haykin, Cognitive Radio: Brain-Empowered Wireless Communications, 23 IEEE J. ON SELECTED AREAS IN COMM. 201 (2005).

[30] See Haykin, supra note 29.

[31] Id.

[32] See generally Vikram Chandrasekhar et al., Femtocell Networks: A Survey, 46 IEEE COMM. MAG., no. 9, Sept. 2008.

[33] Id.; see also Shu-Ping Yeh et al., Capacity and Coverage Enhancement in Heterogeneous Networks, 18 IEEE WIRELESS COMM., no. 3, June 2011, at 32. Reducing cell size also has the added benefit of decreasing the distance between the user and the base station, which itself also dramatically increases network throughput. See, e.g., THEODORE S. RAPPAPORT, WIRELESS COMMUNICATIONS: PRINCIPLES AND PRACTICE 60 (2d ed. 2002). Historically, virtually all increases in wireless throughput have come from incremental improvements in our ability to reuse spectrum, not from periodic infusions of additional spectrum. See Cooper, supra note 14, at 570.

[34] See generally David Gesbert et al., Multi-Cell MIMO Cooperative Networks: A New Look at Interference, 28 IEEE J. ON SELECTED AREAS IN COMM. 1380 (2010); Sivarama Venkatesan et al., A WiMAX-Based Implementation of Network MIMO for Indoor Wireless Systems, EURASIP J. ON ADVANCES IN SIGNAL PROCESSING, July 2009. MIMO systems are so named because they employ multiple antennas at both ends of the communication link. Far simpler MIMO systems are now in use in 4G cellular technology. See JEFFREY G. ANDREWS ET AL., FUNDAMENTALS OF WIMAX: UNDERSTANDING BROADBAND WIRELESS NETWORKING ch. 5.5 (2007); HARRI HOLMA & ANTTI TOSKALA, LTE FOR UMTS: EVOLUTION FOR LTE-ADVANCED 80?81 (2d ed. 2011); David Astely et al., LTE: The Evolution of Mobile Broadband, 47 IEEE COMM. MAG., no. 4, Apr. 2009, at 44, 48.

[35] Though many spectrum reallocation advocates have branded frequencies above 3 GHz unsuitable for mobile broadband, see Comments of CTIA ? The Wireless Assoc., at 13 (Apr. 22, 2011) (in response to Spectrum Task Force Requests Information on Frequency Bands Identified by NTIA as Potential Broadband Spectrum, ET Docket No. 10-123, Public Notice, 26 FCC Rcd. 3486 (2011)) (?Spectrum above 3 GHz is useful for wireless services but not mobile broadband at this time.?), available at http://ecfsdocs.fcc.gov/filings/2011/04/22/6016378170.html, emerging technology will allow high-frequency bands to play a valuable role in mobile broadband networks. In addition to bands located only slightly above 3 GHz, there has been much recent interest in millimeter wave systems (particularly those that use the unlicensed 60 GHz band) and terahertz systems. See generally Peter Smulders, Exploiting the 60 GHz Band for Local Wireless Multimedia Access: Prospects and Future Directions, 40 IEEE COMM. MAG., no. 1, Jan. 2002; Robert C. Daniels et al., 60 GHz Wireless: Up Close and Personal, 11 IEEE MICROWAVE MAG., no. 7, Dec. 2010; Radoslaw Piesiewicz et al., Short-Range Ultra-Broadband Terahertz Communications: Concepts and Perspectives, 49 IEEE ANTENNAS & PROPAGATION MAG., no. 6, Dec. 2007; Ho-Jin Song et al., Terahertz Wireless Communication Link at 300 GHz, PROC. IEEE TOPICAL MEETING ON MICROWAVE PHOTONICS, Oct. 2010, at 42. Though high frequency systems have experienced problems with signal power in the past, new antenna and RF technology is quickly making this point surmountable. See Daniels et al., supra, at 2?3. For example, because signals have smaller wavelengths at higher frequencies, large arrays of small antennas can be built into a device of reasonable size. See Chinh H. Doan et al., Design Considerations for 60 GHz CMOS Radios, 42 IEEE COMM. MAG., no. 12, Dec. 2004, at 132. In fact, high frequency systems seem to be the perfect technology for backhaul networks (using highly directional beams and short-range communication). See Nan Guo et al., 60-GHz Millimeter-Wave Radio: Principle, Technology, and New Results, EURASIP J. WIRELESS COMM. & NETWORKING, Sept. 2006.

[36] See Krogmeier & Love, supra note 13, at 18?24 (noting that some data-intensive applications currently processed over mobile broadband networks could be accommodated by other high rate communications technologies such as fiber, cable, DSL, WiFi, and broadcast television, and furthermore that existing estimates of future spectrum needs fail to consider this fact).

[37] See generally Shu-Ping Yeh et al., supra note 33, at 32; Chandrasekhar et al., supra note 32.

[38] See generally Kyunghan Lee et al., Mobile Data Offloading: How Much Can WiFi Deliver?, PROC. OF ACM CONEXT, Nov.?Dec. 2010; Yiannis Yiakoumis et al., Slicing Home Networks, PROC. ACM SIGCOMM WORKSHOP ON HOME NETWORKS, Aug. 2011.

[39] See, e.g., Tania Teixeira, Meet Marty Cooper?the Inventor of the Mobile Phone, BBC NEWS (Apr. 23, 2010), http://news.bbc.co.uk/2/hi/programmes/click_online/8639590.stm.

[40] Cooper, supra note 14, at 567?68. To be clear, not all networking technologies described above are alone capable of accommodating exponential growth. It is the combined effect of new technologies that has historically scaled exponentially.

[41] See Gordon E. Moore, Cramming More Components Onto Integrated Circuits, ELECTRONICS, Apr. 19, 1965, at 114, 115 (predicting that computing power will double approximately every two years).

[42] Cooper, supra note 14, at 567 (noting that his observations are based on the ?practical? capacity of available spectrum).

[43] Collectively, AT&T Wireless, Verizon Wireless, Sprint, and T-Mobile control about 82% of the mobile broadband market. See, e.g., Brian Osbourne, Should we agree with Sprint?s CEO that AT&T will be too big?, GEEK.COM (Mar. 25, 2011, 10:00 AM), http://www.geek.com/articles/mobile/should-we-agree-with-sprints-ceo-that-att-will-be-too-big-20110325/.

[44] In March 2011, AT&T announced plans to acquire T-Mobile, a move that if consummated would have placed 80% of the cell phone market in the hands of AT&T and Verizon. See Cecilia Kang, Senate panel chairman Kohl: AT&T, T-Mobile merger should be blocked, POST TECH (July 20, 2011, 2:15 PM), http://www.washingtonpost.com/blogs/post-tech/post/atandt-t-mobile-merger- would-be-a-setback-democratic-lawmakers-tell-fcc-justice-dept/2011/07/20/gIQAy0gyPI_blog.html. In August 2011, the Department of Justice filed suit to block AT&T?s proposed merger with T-Mobile. United States v. AT&T, Inc., No. 1:11-cv-01560 (D.D.C. filed Aug. 31, 2011). In light of ongoing resistance from government regulators, AT&T called-off the deal in December 2011. See, e.g., Michael J. De La Merced, AT&T Ends $39 Billion Bid for T-Mobile, NY TIMES (Dec. 19, 2011), available at http://dealbook.nytimes.com/2011/12/19/att-withdraws-39-bid-for-t-mobile/.

[45] See Saturated Mobile Networks, THE ECONOMIST, Feb. 11, 2010, available at http://www. economist.com/node/15498399 (?The cheapest way to increase capacity is to add more spectrum or to move a network to a lower frequency, which allows radio waves to penetrate walls more easily. So operators tend to lobby governments for more and better spectrum before investing in expensive kit.?); Letter from Gordon H. Smith, Pres. & CEO, Nat?l Assoc. of Broadcasters, to Jay Rockefeller, U.S. Senator (Feb. 28, 2011), available at http://www.nab.org/documents/newsroom/pdfs/022811_Smith_ spectrum_ltr.pdf (noting that many companies are ?warehousing ?surplus spectrum? that, if deployed, presumably could help alleviate the alleged ?spectrum crisis??); see also Caroline Gabriel, NextWave warns of possible return to bankruptcy, RETHINK WIRELESS (July 18, 2011), http://www.rethink-wireless.com/2011/07/18/nextwave-warns-possible-return-bankruptcy.htm (documenting the troubled history of notorious spectrum speculator NextWave Wireless).

[46] See ONYEIJE, supra note 15, at 8 (??[O]wnership? of spectrum is concomitant with exclusivity. When one acquires exclusive rights to spectrum, that spectrum is not available to others that might compete.?); Susan P. Crawford, The Radio and the Internet, 23 BERKELEY TECH. L.J. 933, 974?75 (2008) (?Incumbents . . . will be willing to pay ?whatever it takes? to win the auction, because their top priority is blocking new entrants rather than paying the market price for spectrum.?); Gregory Rose, Spectrum Auction Breakdown: How Incumbents Manipulate FCC Auction Rules To Block Broadband Competition (New Am. Found., Working Paper No. 18, 2007), available at http://www.newamerica.net/files/WorkingPaper18_FCCAuctionRules_Rose_FINAL.pdf (documenting collusion among incumbents against new entrants in spectrum auctions).

[47] See Mark A. Lemley, If AT&T Marries T-Mobile, All of Us Will Lose, SACRAMENTO BEE, Aug. 9, 2011, available at http://www.sacbee.com/2011/08/09/v-wireless/3825030/if-att-marries-t-mobile-all-of.html (attributing recent, ?tremendous innovation? in wireless technology to ?outsiders like Apple and Google and fringe competitors like T-Mobile, not Verizon or AT&T?). The pharmaceutical and biotechnology industries are two other examples. See John M. Golden, Biotechnology, Technology Policy, and Patentability: Natural Products and Invention in the American System, 50 EMORY L.J. 101, 167 (2001); Yusing Ko, Note, An Economic Analysis of Biotechnology Patent Protection, 102 YALE L.J. 777, 800 (1992) (?[T]raditional pharmaceutical companies, despite their superior innovative resources, lag far behind the small start-up companies in contributing to biotechnological innovations.?). Indeed, some commentators have argued that large dominant firms by their very nature are ill-suited to innovate. See RICHARD R. NELSON & SIDNEY G. WINTER, AN EVOLUTIONARY THEORY OF ECONOMIC CHANGE 279 (1982) (noting that a large firm?s ?hierarchical structure and culture may be inimical to innovation, or at least inimical to radical innovation?). On the innovative advantages small firms have over their large counterparts, see generally ZOLTAN J. ACS & DAVID B. AUDRETSCH, INNOVATION AND SMALL FIRMS (1990); RAY OAKEY ET AL., THE MANAGEMENT OF INNOVATION IN HIGH-TECHNOLOGY SMALL FIRMS (1988).

[48] See generally Eric Nee & Christine Y. Chen, Qualcomm Hits the Big Time Pushing a little-known digital cellular technology from surf?s-up San Diego, this $4-billion-a-year hotshot wants to be The Next Intel, FORTUNE MAG., May 15, 2000, available at http://money.cnn.com/magazines/fortune/fortune_archive/2000/05/15/279766/index.htm; History, QUALCOMM.COM, http://www.qualcomm.com/who-we-are/history/story (last visited Jan. 28, 2012).

[49] See generally Arogyaswami J. Paulraj et al., An Overview of MIMO Communications ? A Key to Gigbait Wireless, 92 PROC. OF THE IEEE 198 (2004); Hemanth Sampath et al., A Fourth-Generation MIMO-OFDM Broadband Wireless System: Design, Performance, and Field Trial Results, 40 IEEE COMM. MAG., no. 9, Sept. 2002.

[50] See The Clearwire Story, CLEARWIRE.COM, http://www.clearwire.com/company/our-company (last visited Jan. 28, 2012). Sprint acquired a majority stake in Clearwire in late 2008 when the company merged with Xohm, Sprint?s wireless broadband division. See Christopher Price, Sprint Completes Clearwire Merger, Clear Will Replace XOHM, PHONENEWS.COM (Dec. 1, 2008), http://www.phonenews.com/sprint-completes-clearwire-clear-will-replace-xohm-5650/.

[51] Certain aspects of legislation currently pending in the Senate represent a promising step in the right direction, see S. 911 ? 224 (2011) (funding the expansion of NIST and NSF ?programs to support and promote innovation in the United States through transformative telecommunications research? including ?cognitive radio technologies? and ?low-power communications electronics?); Reforming Airwaves by Developing Incentives and Opportunistic Sharing (RADIOS) Act, S. 455, 112th Cong. ? 7 (2011) (allocating funding, especially through the NSF, for spectral efficiency research), though these proposals as a whole remain firmly anchored to the reallocation debate and do not go nearly far enough in their support for network innovation.

[52] See Marguerite Reardon, Rethinking the Wireless Spectrum Crisis, SIGNAL STRENGTH (May 25, 2010, 4:00 AM), http://news.cnet.com/8301-30686_3-20005831-266.html (?If I get granted an exclusive license, and the FCC grants me broad protection, my incentive is to make the cheapest, dumbest equipment possible, . . . . But if the FCC demands more efficient use of the spectrum, then license holders have the incentive to use more intelligent devices that use the spectrum more efficiently.? (quoting Kevin Werbach)).

[53] See Pioneer?s Preference Program, FCC, http://transition.fcc.gov/oet/faqs/pioneerfaqs.html (last visited Jan. 28, 2012). As implemented in the early 1990s, the pioneer?s preference rule proved unmanageable, largely because government regulators were unable to accurately select ex ante which technologies would become successful. See John F. Duffy, The FCC and the Patent System: Progressive Ideals, Jacksonian Realism, and the Technology of Regulation, 71 U. COLO. L. REV. 1071, 1140?43 (2000). It was ultimately scrapped in part over budgetary concerns. See Qualcomm, Inc. v. FCC, 181 F.3d 1370, 1380?81 (D.C. Cir. 1999) (?When Congress in 1994 set the date for withdrawal of the FCC?s authority to grant new pioneer?s preferences, its focus was on increasing federal revenues . . . .?). We do not recommend the wholesale revival of this program. We simply recommend that the FCC ensure that some spectrum remains available to accommodate small companies developing next-generation networking technologies and, moreover, that when such technologies have proven themselves highly-efficient (something that should be relatively easy to verify ex post) their owners have occasional opportunities to reclaim spectrum from incumbents using old technology. Spectrum licenses should function more as a revolving door letting innovators in and pushing laggards out, and less as a locked door keeping laggards safely inside and shutting innovators out in the cold. See ENHANCING ACCESS TO THE RADIO SPECTRUM, supra note 2, at 3 (?Spectrum management must be flexible to accommodate changing usage models and opportunities created by advances in technology.?); Konstantinos K. Stylianou, An Innovation-Centric Approach of Telecommunications Infrastructure Regulation, 16 VA. J.L. & TECH. 221, 223 (2011) (?[B]ecause network innovation seems to be drawing significant benefits from an enlarged pool of actors, even if they are less efficient than a single big actor, . . . regulators wishing to prioritize innovation may be required to intervene in favor of facilitating entry . . . .?). But see T. Randolph Beard et al., A Policy Framework for Spectrum Allocation in Mobile Communications, 63 FED. COMM. L.J. 639, 644?45 (2011) (arguing that consolidation in the wireless industry ?is merely the industry adjusting towards a sustainable structure? as existing firms seek ?sufficient spectrum to run scalable networks?).

[54] Spectral efficiency, in turn, is also a factor of two variables: geographic reuse (i.e., the number of times that a specific frequency band can be reused in a given area without interference) and data transmission algorithm efficiency (i.e., the number of bits-per-second passing through each band repetition). See, e.g., DAVID TSE ET AL., FUNDAMENTALS OF WIRELESS COMMUNICATION 7 (2005).

[55] It is not surprising, of course, that lawyers, economists, and engineers tend to view spectrum policy through the lens of their respective specialties. As the old saying goes: ?It is tempting, if the only tool you have is a hammer, to treat everything as if it were a nail.? ABRAHAM H. MASLOW, THE PSYCHOLOGY OF SCIENCE: A RECONNAISSANCE 15 (1966).

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Source: http://lawreview.wustl.edu/commentaries/like-deck-chairs-on-the-titanic-why-spectrum-reallocation-wont-avert-the-coming-data-crunch-but-technology-might-keep-the-wireless-industry-afloat-2/

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Autotask IT Business Management Platform Fully Integrated With ...

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Home / News / Autotask IT Business Management Platform Fully Integrated With Servoyant


East Greenbush, NY (PRWEB) September 22, 2011

Autotask Corporation, the worlds leading provider of hosted IT business management software, today announced that it is now fully integrated with Servoyant software from Servoyant, LLC, a leading SaaS provider of IT Management software solutions which offer simplified monitoring, management, proactive automation and analytics to help users prevent problems and keep client systems running smoothly. The integration streamlines and automates asset gathering, service ticketing management, account administration, system troubleshooting and makes it easier for managed services providers (MSPs) to keep clients network systems running smoothly.

We are excited to have created such a powerful integration with Servoyants intuitive IT monitoring and management services, said Kevin Donovan, Autotask Senior Vice President of Global Sales and Services. Were committed to ensuring that Autotask supports integrations with the broadest array of industry-leading tools so that our users can select and implement the solutions that best meet their clients needs.

In addition to simplifying and automating workflow, the Autotask Servoyant integration is bi-directional. Asset information retrieved via Servoyants automated discovery is fully synchronized with Autotask configuration Items, including user defined field mappings. Service tickets are automatically created in Autotask from alerts generated from Servoyants flexible resolution profiles, or can be created manually, directly from Servoyant. Ticket status information from Autotask flows directly into Servoyant to ensure consistent and reliable workflow between alerts and tickets, and ticket data is instantly available in Servoyants reporting suite including incident response and resolution time to ensure superior user-monitoring practices and real-time analysis.

Integration with leading providers of complementary products like Autotask is key to our strategy at Servoyant, said Enrique Krajmalnik, Co-Founder and CEO of Servoyant. The implementation is simple to use yet feature-rich. It provides users of the two platforms a consolidated workflow that results in business process efficiencies and better customer service.

We continue to look for the best technologies to help our franchisees run their business and support their customers Managed Services, said Chip Reaves, CEO of Computer Troubleshooters USA, Inc. The integration of Autotask and Servoyant is a great example of how were able to offer best practices. We can now provide Computer Troubleshooters a streamlined way to resolve customer issues before they become problematic, while maintaining the proper documentation of incident to ticket to resolution so we can continue to prove our value to the customers.

About Servoyant

Servoyant provides easy-to-deploy, intuitive, cost-effective cloud-based tools for efficient monitoring and management of heterogeneous technology infrastructures and devices. In 1998, the team behind Servoyant began providing remote monitoring and management services to enterprises. As the business grew and higher demand for MSP services increased, the scope of Servoyant grew into a full monitoring, management, automation, and reporting platform. After successfully introducing Servoyant to other service providers, the team decided to commercially launch Servoyant in 2010.

About Computer Troubleshooters

Computer Troubleshooters provides a full range of computer and technology solutions to small-business owners and private home users. Services range from onsite and remote support services on demand to monthly monitoring and service plans, virus and spyware remediation and protection, VoIP Telephony, Cloud Computing, Web development and many more technology services. Computer Troubleshooters also offers the worlds only No-Downtime-Guarantee for customers on their BEST service plan. Computer Troubleshooters specialists are fully trained and expert at pinpointing a broad range of computer and technology challenges. Launched in 1997, Computer Troubleshooters now has more than 450 franchises worldwide in more than 23 countries. Ranked by Entrepreneur Magazine, Franchise Business Review, and AllBusiness.com as a top technology franchise.

About Autotask Corporation

Autotask Corporation provides the world's leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability.

Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class API that seamlessly integrates with the other systems and tools that providers rely on to run their businesses.

For more information about Autotask Corporation and products, please visit http://www.autotask.com or call 518-720-3500 Ext. 1.

###

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Source: http://www.voipphreak.ca/2012/03/03/autotask-it-business-management-platform-fully-integrated-with-servoyant/

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Patent: A Legal Definition

One of the difficult words that are hard to explain is legal definition. When it comes to legal terms, not all people will understand what it is all about. The word patent has a legal definition which is defined as the right approved for a person or a group which allows the recipient the capability to avoid others from selling, using or making the development explained commonly in replace for royalty payments.

Patent has three major categories and these are plant, design and utility patents. When talking about plant patents, this is a kind of plant that may be replicated by cuttings and grafts. Take note that rights associated to the plants genetic engineering are generally measured as utility rights. Utility rights are copyrights on developments which operate in a new way or to give a new outcome.

This is definitely the most well-known category of rights and is what individuals typically mean when they simply say the word patent. On the other hand, design rights, as its name denotes, is a right on the artistic design or decoration of something that already exists. This is approved when the design in query does not alter the practicality of the object. It also provides a new appearance.

This legal definition simply provides the proprietor grounds to avoid violation through legal means. By itself, a right cannot prevent somebody from building or utilizing an invention. Moreover, it is also provides the proprietor of the rights to take the individual to court if they carry out.

This has a relatively standard format and the top of the rights include the name of the creator, the individual to whom the rights may be allocated, the number of patent, the date of wherein the application of rights are filed, the date it was issued, the course and sub-course under which the rights were categorized and lastly the course the inspector looked when determining if the development is new.

The genuine essence of a copyright involves of a very short summary of the creation, the description and the claims which is lawfully resolve precisely what the copyright covers and what it does not. It description may consist many parts, such as a section entitled the Background of the Invention, Field of the Invention, Brief Description of the Drawings, Summary of the Invention and the Detailed Description. Lastly, almost the top of the copyright, you will also observe suggestions to other rights, and sometimes some of it is not other copyrights.

Legal Definition may be hard to understand but in the business world, it is widely used in every transaction they made. If you want to know more about this article, kindly go to http://whatisthetrend.net.

Source: http://www.a1article.net/legal/patent-a-legal-definition-6565.html

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Get The Best Detroit Sports Apparel ? Lucid Articles

There is an old saying that baseball is as American as apple pie. Individuals that enjoy baseball, will have a favorite team. One of the more famous teams around is the Detroit Tigers. If you care about the team, then you certainly have to get some amazing Detroit Tigers apparel. Should you check out any sports shop or should you look online then you will find that they have everything from hats to shirts.

The Detroit Tigers have won the pennant ten times which is a primary reason they are so popular. There?s nothing quite like demonstrating your team spirit, then by wearing some amazing Detroit Tigers apparel. This team is renowned for a reason, so don?t be afraid to show people how much you like them.

Most people like to wear hats, the best kind of hat is a Detroit Tigers hat. These come in every shape and color possible. You can purchase a hat with the logo, their whole name or with their awesome Tiger mascot. In addition they come in blue, red, white, orange, green and gray. It is easy to get the perfect Detroit Tigers hats to match your outfit.

If you don?t like hats then there are great Detroit Tigers apparel shirts. For guys that love the Detroit Tigers and wish to display how proud they are of their team, there are tee shirts, long sleeve Polo?s and short sleeve Polo?s. All of these shirts are an incredible navy blue and they have the team logo clearly shown. You can easily demonstrate your team spirit with these incredible shirts.

If you?re planning on going to a game and it is going to be chilly outside, you?ll be able to also buy some amazing Detroit Tigers jackets. You will find thermal base triple peak jackets or there are jackets that are athletic wear and they are lighter. What?s the point in purchasing a team shirt, if you have to cover it up with a jacket? You might as well purchase the jacket first.

If you do not like hats or jackets, you?ll be able to also buy some Detroit Tigers head bands or they have sun visors. These are a lot like hats but you can show off your cool hair cut with a visor or a head band. There?s also women?s hats which come in an awesome pink color. Don?t be concerned about style because they still show individuals who your favorite team is.

When you are a true baseball fan, you need some Detroit Tigers apparel showing off your favorite team. The Detroit Tigers are awesome and if they are your favorite team, then buy some Detroit Tigers clothing. Not only can you wear this great clothing to the game but you can show off your team anywhere you go.

Baseball can be so great and the game is timeless. If you love the Detroit Tigers, then purchase a hat, a new jacket as well as a shirt. When you wear your Detroit Tigers hats or shirts, you will indicate to individuals that you are happy with your team. It?s just an extra bonus that you will also look pretty stylish.

Barry Allen ? has been in the industry of fashion for going on 6 years. To uncover additional information can test out detroit sports apparel and detroit tigers t shirts. Discover for yourself the best place to get your Detroit clothing.

Source: http://lucidarticles.com/recreation-sports/get-the-best-detroit-sports-apparel

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Saturday, March 3, 2012

Fantastic Techniques For A Profitable Home-based Business ...

Possessing a home based organization is a great way to set up out all on your own. To produce your very own residing in the world, without the high costs of your lease, and additional resources in addition to staff fees that a normal business would require seems like a dream happen correct. Whilst it can be profitable, it requires a lot of effort. The following paragraphs will help walk you by way of creating the best of it.

More sure you make use of an ergonomic key board if the company involves a lot of typing. Carpal tunnel syndrome is very actual and it will wreck careers. The good news is, ergonomic keyboards don?t should be expensive. Excellent versions from known companies like Microsoft and Logitech can be suffered from for well under $40.

Evaluate your viewers so you know the best way to get to them. This could be important for a home-based business, as you don?t have just as much funds as a big business. You have to be intelligent about your marketing endeavours to ensure you spend money smartly. Being aware of your viewers will allow you to invest in which you need to.

Verify e-postal mail as soon as or twice a working day. Whoever has a serious issue can phone you, but don?t verify e-postal mail all day long. Checking out e-postal mail constantly places a drain in your home based business as you have been in quit-commence function and aren?t centering on the main stuff in front of you due to the fact you?re distracted by e-mail.

Usually do not prevent taking a very long difficult take a look at budget each and every month. In case you steer clear of an actual difficulty in your firm it will only grow. If you are proactive you might be able to recognize a problem early as well as stay away from needing to shut your company fully. This could help you save plenty of pressure over time.

Be sure that each buyer that requests by you includes a factor to buy by you once more. Devote a thanks a lot discount using a discounted for potential future purchases. Provide an incentive for referring their friends for your needs by giving cost-free or lowered professional services. Construct loyalty with your customers and they will keep with you.

When you have an area of interest of repeat customers, be sure to decline off coupons for the merchandise with their places of economic and career. For example, if the merchandise is popular among mommies of young children, you ought to lower discount coupons out in pediatrician?s offices, preschools, day cares as well as other very similar spots.

Whether you are just now thinking of starting your own home company, or curently have a property-structured organization. We hope the info and recommendations provided in this post happen to be beneficial to you. Productive company owners understand that information, and mindful considerations are key in terms of enterprise accomplishment.

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Source: http://www.articlelistings.net/business-career/fantastic-techniques-for-a-profitable-home-based-business/

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Opera Mini Next tops Android Apps of the Week (Appolicious)

It?s been a busy week for Android apps, especially with the rise of mobile web browsing. Just days after Google released its Chrome browser for Android, Opera Mini launches a new browser app just to preview their upcoming plans for Android devices. Clik is another notable launch, turning your Android device into a remote control for anything with a web browser. Domino?s Pizza also recognizes the power of mobile, unveiling a new app in the Android Market for placing orders on-the-go.

Opera?s been a long-standing supporter of Android devices, delivering a mobile-specific browsing experience on-the-go. But with competition rising, even from Google?s Chrome browser, Opera turns to its advanced Android users to test upcoming versions. Opera Next gives you a sneak preview of what to expect from future versions of Opera, with an opportunity to preview features still under development and become an integral part of the testing phase.

Another browser-related app, Clik lets you ?turn any screen into your screen.? It?s like a YouTube remote that turns your Android device into a controller so you can play on the big screen what you?re doing on the mobile screen. It?s another take on shared content between connected devices, even enabling multiple Android users to control the same screen. The app could be used to watch videos on a larger screen, play music from your Android device and much more.

Known for its convenience, Domino?s Pizza launched an Android app to expedite orders. You can place an order at most of its 5,000 locations, accessing all the tasty items on the menu. The app also acts as a coupon delivery portal, which you can redeem at select stores. The app will remember your recent store locations as well as previous orders, making it easy to place another order in the future. You can make an order for delivery or pick-up, choosing your toppings, pasta sides, dessert and drinks. Catching up with rivals Pizza Hut and Papa Johns, this app was a long time coming.

With a steady rise in aggressive ads on Android devices, Lookout Mobile Security launched yet another app to keep consumers safe and knowledgeable. Their Ad Network Detector will scan your phone for the presence of the most common ad networks used in mobile apps, giving you insight as to what types of ads can be displayed. More importantly, this app will tell you what information is being gathered by these ad networks, so you can determine whether or not you want to keep the app on your phone. Privacy is a growing concern for mobile users, especially after the Carrier IQ debacle where software was found to be gathering consumer information on behalf of network carriers. Aggressive ad networks may be legal and devoid of malware, but it?s important to keep track of your personal data.

StumbleUpon received an update for Android 4.0 Ice Cream Sandwich to make social bookmarking a more mobile affair. The app lets you share content more easily with NFC support, leveraging the Android Beam feature in ICS. Demonstrated at MWC this week, StumbleUpon makes fast sharing and content discovery between devices. Other updates include a new Android Action Bar to unify the user experience across the board, along with widgets to see hot topics around the web.

Also showing off a freshly updated app at MWC is Glympse, with its own take on Android Beam. Glympse lets you temporarily broadcast your current location, and now lets you add a time factor to your check-in, saying where you plan to be. The new Tap-n-Track feature is for Android 4.0 ICS users, using Beam to auto-share locations with other Glympse users. Another feature update is the Calendar integration, allowing you to send a Glympse automatically based on your calendar appointments. Glympse imports all the necessary info, like recipients, time frame and destination. The app celebrates 2 million Android downloads this week.

Source: http://us.rd.yahoo.com/dailynews/rss/tech/*http%3A//us.rd.yahoo.com/dailynews/external/appolicious_rss/rss_appolicious_tc/http___www_androidapps_com_articles11210_opera_mini_next_tops_android_apps_of_the_week/44700775/SIG=12u8fsffl/*http%3A//www.androidapps.com/tech/articles/11210-opera-mini-next-tops-android-apps-of-the-week

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UFC on FX 2 opener: Costa Philippou hands Court McGee first loss in the UFC

Maybe the best guy from Season 11 of the "Ultimate Fighter" never got his real chance. Costa Philippou lost his qualifier fight that season and missed the chance to face the eventual champion Court McGee. He didn't let the opportunity slip away tonight.

Philippou (9-2, 3-1 UFC) was the bigger, more efficient fighter over the first two rounds helping him score a unanimous decision victory, 29-28 on all three cards in the first fight on the FX portion of the UFC's latest card in Sydney, Australia.

The 32-year-old, who works out of Matt Serra's camp in Long Island, N.Y., has now won three straight in the UFC and took out a guy who was unbeaten with the promotion.

McGee (13-2, 3-1 UFC) is a wrestler/grappler but anytime he got his hands on Philippou, he looked like a midget in the middleweight division. The thickly muscled Philippou would just toss him aside or easily stuff the takedown attempts. McGee only made good on 1-of-11 tries.

When it was standing it was a complete mismatch over the first 10 minutes. McGee turned it up a notch in the final round landing some good shots as part of combinations. Why didn't he do it in the first two rounds? He got rocked so often early that it made him shy away from jumping into the pocket.

UFC on FX 2 undercard:

James Te Huna def. Aaron Rosa via TKO (punches) - Round 1, 2:08.
Anthony Perosh def. Nick Penner via TKO (punches) - Round 1, 4:59.
Steven Siler def. Cole Miller via unanimous decision (29-28, 29-28, 29-28).
Andrew Craig def. Kyle Noke via unanimous decision (29-28, 29-28, 29-28).
T.J. Waldburger def. Jake Hecht via submission (armbar) - Round 1, 0:55.
Daniel Pineda def. Mackens Semerzier via submission (armbar) - Round 1, 2:05.
Shawn Jordan def. Oli Thompson via TKO (strikes) - Round 2, 3:53.

Source: http://sports.yahoo.com/blogs/mma-cagewriter/costa-philippou-hands-court-mcgee-first-loss-ufc-023625928.html

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